Privacy Policy

At Cloud eBikes, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [https://www.cloudebikes.ca] (the “Site”) or engage with us online. By using our Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect both personal and non-personal information, including:

Personal Information:

Name
Email address
Shipping and billing address
Phone number
Payment information (processed securely via third-party payment gateways)
Order history

Non-Personal Information:

Browser type and version
IP address
Device information
Pages visited and time spent on the Site

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Communicate order status and respond to inquiries
Send promotional offers or newsletters (you may opt out at any time)
Improve our website and customer experience
Prevent fraud and ensure security

3. Sharing Your Information

We do not sell or rent your personal information. We may share your information with:

Payment processors (e.g., Stripe, PayPal)
Shipping carriers (e.g., Canada Post, FedEx)
Trusted service providers for marketing, analytics, or IT support
Legal or government authorities when required by law

All third parties are required to protect your data and only use it for specified purposes.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences
Analyze traffic and usage patterns
Deliver personalized ads (via services like Google or Facebook)

You can adjust your browser settings to block cookies, but some features of the Site may not work properly.

5. Data Security

We implement industry-standard security measures to protect your information. However, no method of transmission over the internet is 100% secure. We encourage you to protect your own data with strong passwords and updated software.

6. Your Rights

You have the right to:

Access or correct your personal data
Request deletion of your data (subject to legal or transactional requirements)
Opt out of promotional communications

To make any request, contact us at: sales@cloudebikes.ca

7. Children’s Privacy

Our Site is not intended for children under 13. We do not knowingly collect personal information from minors. If you believe we have done so unintentionally, please contact us for removal.

8. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date.

9. Contact Us

For questions or concerns about this Privacy Policy or your data, please contact us:

Cloud eBikes
1991 Main Street, Vancouver, BC, Canada
Email: info@cloudebikes.ca